Refund policy

We offer a 30-day return window. This means you have 30 days from the date your order is delivered to request a return. This policy supports our commitment to a 100% money-back guarantee—shopping with Maisbel is risk-free.


Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as when you received it
  • Unused and unworn
  • With all original tags and original packaging
  • Returned with a receipt or proof of purchase

How to Start a Return

To request a return, email us at info@maisbel.com with:

  • Your order number
  • The reason for the return (or exchange request, if applicable)

If your return is approved, we’ll reply with a Return Authorization Number and provide the return address and instructions.

Note: Requests submitted on weekends or holidays will be processed the next business day.


Returns Summary

  • Return method: By mail
  • Restocking fee: None
  • Product condition: New only
  • Return window: 30 days from delivery
  • Where returns are accepted from: United States (if you’re outside the U.S., email us and we’ll advise on options)
  • Refund processing time: Up to 10 business days after approval

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Used or worn items
  • Items missing original packaging and/or tags
  • Personalized items or final sale items

If you’re unsure whether your item is eligible, contact us before shipping it back.


Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@maisbel.com so we can make it right.


Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is accepted (subject to availability).


Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within up to 10 business days. Please note: your bank or card issuer may take additional time to post the refund after it’s issued.


Contact Us

For any questions about returns, exchanges, or refunds, email us at info@maisbel.com.